SALES AND PRODUCT SERVICE PUBLISHED: 7 JUN 2024 TECHNICAL SUPPORT SPECIALIST ALACHUA, FLORIDA, [...]
Company: Sandvik Group
Location: Orlando
Posted on: October 26, 2024
Job Description:
Sandvik Mining & Rock Solutions in Alachua, FL is looking for a
Technical Support Specialist - Rotary Drills
To be considered for an interview, please make sure your
application is full in line with the job specs as found below.
Sandvik Mining and Rock Solutions in Alachua, Florida is looking
for a customer-focused Technical Support Specialist who enjoys
providing innovative and effective solutions. You can diagnose and
troubleshoot customer product technical issues even remotely across
the globe. You easily build relationships and enjoy collaborating
with others. Does this sound like you? If so, keep reading to
explore an exciting career opportunity with us.About UsSandvik is a
global engineering company with over 37,000 team members worldwide.
Our division headquarters in sunny Alachua, FL is where we design
and manufacture world class rotary drill machines for the global
surface mining industry. We offer customer focused mining solutions
centered on our own employees' passion to win while maintaining a
fun and rewarding work atmosphere.Our CultureAt Sandvik, we're
technology driven, innovative, entrepreneurial, and inclusive! Our
workplace is full of dedicated and passionate team members who
directly contribute to our company's growth and success. We believe
that diversity inspires, so we invest in supporting each other,
learning together, and celebrating our differences. And it's our
commitments to Safety, Quality and our People in what sets us apart
here in Alachua.Key ResponsibilitiesWe are looking for a
self-starter who can take technical ownership of our Rotary Drills
in the field through supporting the frontline Sandvik organization.
Your duties will include investigating and diagnosing complex field
issues and resolving customer product issues. The Technical Support
Specialist will also work closely with our frontline team to
introduce new products, assist with commissioning, and deliver all
the necessary training.
- Provide timely technical support on Sandvik Rotary Division
products including customer sites internationally and
domestically.
- Troubleshoot to resolve mechanical and control system issues,
software installations, calibrations, and updates.
- Commissioning support for new product introductions to sales
areas
- Be able to configure software from Sandvik's front line tools
and launch for the targeted product.
- Host and conduct classroom and field training to frontline
teams, Sales Area Product Masters, technicians and customers on new
product drills and technology.Additionally, the Technical Support
Specialist will:
- Review Continuous Product Improvement cases with machine
technical issues, concerns, or suggestions from sales areas,
collaborating with Technical Support team members, Engineering,
Sales, Product Management and Manufacturing to give accurate
technical advice on solutions.
- Investigate and resolve field issues utilizing root cause
failure analysis and working closely with the Product Engineering
group.
- Review and maintain all Technical Support related
documents.About YouA minimum of 10 years working in a technical
role along with at least 5 years with drilling equipment.
Bachelor's degree in mechanical or electrical or similar technical
degree. Proven experience with delivering training and strong
customer service.Additionally, the Technical Support Specialist
will possess the following competencies:
- Self-Motivated, driven, and flexible.
- Strong electrical, hydraulic, and mechanical skills with a
background including control systems.
- Ability to manage multiple projects simultaneously.
- Excellent communication, organization, and time-management
skills
- Solid computer skills with Microsoft Office Suite and other
software programs.
- Able to work legally in the US and travel globally.
- Must have a valid passport or be able to attain one and a
driver's license.
- MSHA and First Aid certification preferred.Sandvik offers a
comprehensive total compensation package including a competitive
benefits package of life, health, dental, and disability insurance,
paid time off, paid holidays, employee wellness and recreational
discounts, tuition reimbursement and a generous 401(k)-retirement
savings plan. In addition, we provide opportunities for
professional development and training, as well as opportunities for
career advancement.How to applyFor immediate consideration, please
apply online at sandvik.com/careers to the Technical Support
Specialist position, Job Req. ID # R0059821.Sandvik is an equal
opportunity/affirmative action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected Veteran status, age, or any
other characteristic protected by law. Any applicant who, because
of a disability, needs accommodation or assistance in completing an
application or at any time during the application process should
contact Human Resources at HRsupport.US@sandvik.com. Sandvik also
provides reasonable accommodations to employees with disabilities
consistent with its obligations under the law.
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Keywords: Sandvik Group, St. Petersburg , SALES AND PRODUCT SERVICE PUBLISHED: 7 JUN 2024 TECHNICAL SUPPORT SPECIALIST ALACHUA, FLORIDA, [...], Sales , Orlando, Florida
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